Non Availability

Non-Availability defines the time when the service provider is not available. It can be either some hours or several days.

To add a Non-Availability for a Service Provider:
  1. Select Manage/Service Providers.
  2. Select a Service Provider on the left (click on the Service Provider's label).
  3. Click on Add next to the Non-availabilities for <service provider name> title on the right.
  4. Enter the data required for defining a Non-Availability (see details below).
  5. Click on Add.

You can add as many Non-Availabilities to a Service Provider as you want.

Important: the Non-Availibility definitions override the times and days defined by both the Availability Rules and the Single Day Availabilities. This is how you can set holidays, days off and hours off for a service provider.

The times and days defined by a Non-Availability can't be overlapped with the times and days defined by other Non-Availabilities. If overlap is detected you will get a warning message.


The data you have to enter to create a Non-Availability


Select the type of Non-Availability:
One or more full days: When the service provider is off for 1 or more full days.
Only a few hours: When the service provider is off for some hours on a specific day.


One or more full days

From day: Date of the first day off.

To day: Date of the last day off.


Only a few hours

On day: Date of the day when the Service Provider is off for a few hours.

From time: The starting time of the non-availability on the specified day.

To time: The end time of the non-availability on the specified day.